Premier Ponds,LLC PO Box 656 North Salem, NY 10560 voice (914) 669-5910 fax (914) 669-9130 United States of America ORDER FORM pondinfo@premierponds.com All Prices & Specifications Are Subject To Change Without Notice. Not responsible for typographical or illustrations errors. Please Note: All Fraudulent Orders Will Be Prosecuted To The Fullest Extent. Premier Ponds,LLC does not take responsibility in any way for damage caused by the misuse of the products we sell. Please follow the manufacturers directions and installation instructions. Premier Ponds is not a manufacturer and does not provide a warranty on any products. Products are covered by manufacturers warranty (if applicable). Please contact us if you feel a product is defective or for information on a manufacturers warranty. Premier Ponds is not responsible for any typographical errors. Shipping Policy Please Note: Most orders are shipped via UPS Ground unless specified. Expedient shipping is available at an additional cost. Expedient shipping options include UPS 3 Day Select, UPS 2nd Day Air, or UPS Next Day. Please call us for expedient shipping rates. These rates are not displayed during checkout and are applied to your order after it has been placed. Order Amount.......................Shipping Charge UpTo:..$25.00.................................$7.99 .............$50.00..................................$8.99 ...........$100.00...............................$11.99 ...........$150.00...............................$14.99 ...........$200.00...............................$19.99 ...........$300.00...............................$24.99 ...........$400.00...............................$29.99 ...........$500.00...............................$34.99 ...........$600.00...............................$39.99 ...........$700.00...............................$44.99 ...........$800.00...............................$49.99 ...........$900.00...............................$54.99 ..........$1000.00..............................$59.99 Order Amount Over $1000.00 - $74.99 Add An Additional $10.00 To Orders Being Shipped Ground To: Alaska, Hawaii & Puerto Rico Add An Additional $15.00 To Orders Being Shipped Ground To NS,ON & QC Of Canada (rates do not include any taxes or duties) Plant orders are sent via UPS 2nd Day Air with a flat rate of $15.99 per order. Please place a seperate order for hard goods. All Koi are sent via UPS Next Day Air with an estimated charge of $50.00 per order. Additional Shipping Charges May Apply To Items If Noted: "Additional Shipping Charge" Please note that all items shipped via freight truck must be signed for. Someone capable of unloading a commercial freight shipment must be present to unload delivery. Damaged Shipments Please inspect every shipment before signing your delivery receipt. Signed delivery receipts are proof that your shipment has arrived "complete and without damage". You may refuse your shipment if it has been damaged in transit without penalty. Claims will not be paid if the delivery receipt is signed "complete and without damage". Return Policy All returns must be returned within 30 days of the original purchase date. Items must be in original packaging and in brand new condition. Please call BEFORE returning any items. Shipping charges are the sole responsibility of the customer. No returns on custom orders. 15% restocking fee may apply to certain items.